If you run a store selling custom products, then you already know the struggle of dealing with customer files. Whether it's logos for T-shirts, images for phone cases, or PDFs for printed materials, getting the right files at the right time is a challenge.
That’s why I tried File Upload WooCommerce—a feature that lets customers attach their files directly on product pages instead of sending them separately via email. It seemed like the perfect solution. But was it? Well… let’s just say, some things were awesome, and others? Eh, not so much.
If you're wondering whether a WooCommerce upload file feature is actually worth using, here’s my full experience—no fluff, just the real deal.
Why Even Bother with a File Upload Feature?
Okay, before I get into what worked and what didn’t, let me just say—if you sell custom products without an upload feature, you’re making life harder for yourself.
Here’s what I was dealing with before installing File Upload WooCommerce:
❌ Customers placing orders and forgetting to email their files
❌ Endless back-and-forth emails asking for “the right format”
❌ Files getting buried under other messages (and me panicking last minute)
It was a mess. So yeah, adding a WooCommerce upload file option was a no-brainer. Customers could upload their designs before checkout, and everything stayed linked to their order.
Was Setting It Up Easy or a Headache?
Surprisingly? It wasn’t bad at all.
I was expecting some complicated process that involved coding or configuring a hundred settings, but nope. Here’s what I had to do:
✔️ Install the plugin
✔️ Add an upload button to my product pages
✔️ Set file type & size limits
Took me maybe 30 minutes. No coding, no stress. Customers could start uploading files right away.
What Features Did I Like the Most?
Alright, let’s talk about the good stuff first. What made me think, “Yep, this was totally worth it”?
✅ Customers Could Upload Before Checkout
This was a total lifesaver. No more waiting for people to remember to email me their files. If they didn’t upload their design, they couldn’t complete checkout—it was that simple.
✅ Files Stayed Attached to the Order
I didn’t have to search through old emails to find customer files. Everything was neatly stored with each order inside WooCommerce.
✅ Multiple File Types Supported
No complaints from customers about "unsupported formats." They could upload PNGs, PDFs, SVGs, and even ZIP files. Super helpful for large projects.
✅ Customizable File Size Limits
At first, someone tried to upload a gigantic 2GB file, which nearly broke my site. Luckily, I was able to set a max file size, preventing that from happening again.
✅ Customers Could Leave Notes with Their Files
This was unexpected but super helpful. Instead of just throwing in a file and hoping I knew what they wanted, customers could leave specific instructions.
What Were the Annoying Parts?
As much as I liked File Upload WooCommerce, not everything was smooth sailing. A few things made me go, “Ugh, really?”
❌ No File Preview Before Uploading
Customers had no way to see their uploaded file before submitting their order. So guess what? A bunch of them uploaded the wrong file and had to email me to fix it. Annoying for both of us.
❌ The Upload Button Looked… Meh
Functionally? It worked fine. But design-wise? It was kinda bland. I had to tweak the CSS to make it match my site’s aesthetic.
❌ Mobile Users Had Some Issues
Some customers using mobile browsers told me the upload button wasn’t appearing. Had to adjust a few settings to fix it, but it was still a bit frustrating.
Is File Upload WooCommerce Worth It?
So, the big question—would I recommend it?
Honestly? Yes. Even with the small issues, the benefits were too good to ignore. It saved me so much time, reduced email chaos, and made custom orders way easier to manage.
If you’re thinking about adding a WooCommerce upload file feature to your store, I’d say go for it. Just be prepared to tweak a few things for the best experience.
Would I use it again? Definitely. Would I recommend it? Yep, just with a couple of warnings.